Privacy policy processes personal data of its customers, prospects and other contact persons. This privacy statement explains which data processes when, why and how.

When does collect (personal) data?

This privacy statement applies to the processing of personal information and data provided by customers, prospects and other contact persons when applying for and using our services (domain name registration and hosting packages) and when visiting our website. We also collect data when you subscribe to our newsletter, request information, ask a question, respond to our website or otherwise contact us.

Which (personal) data does process? collects contact details such as name, address, telephone number, e-mail address, date of birth and bank details, data related to previous orders and use of our services. We also store contact history, for example when you ask a question to our customer service. If you use our helpdesk, we have your contact details and we can save the content of the conversations in order to provide you with a better service in the future and to improve our own information provision.

In addition to the personal data that you yourself provide to, can collect, record and process additional personal data about your use of our services and website(s). Depending on the services you purchase from us, stores traffic and location data. It only concerns data related to your communication, not the communication itself.

We also collect information about the equipment you use, such as a unique device ID, the version of the operating system settings of the device you use to visit our website, as well as information about the use of our website(s), such as the time when you visit us and the topics you view. The response (open and clicks) to our emails is also recorded on an individual level.

Why do we process (personal data? processes personal data in order to provide its services. For example, we store data for creating an account, the financial administrative processing and of course the application for a domain name. also needs data to (be able to) answer questions, handle complaints and process any refunds. After placing an order, a quotation and invoice number will be linked to your account.

In addition, we store your IP address for security reasons. This makes it possible to check from which IP address the account is logged in or changes are made. also stores other traffic and location data in order to make its services possible and/or to be able to handle them administratively and financially. uses cookies on its websites. We do this to analyze our websites and to make them function optimally, to improve our services, for social media and to show relevant advertisements on other websites.

third party recipients uses systems or services from third parties, where it is possible that the supplier also has access to data from our customers. Some of our suppliers are based in the US. These parties are certified under the EU-US Privacy Shield or have contractual agreements with them about an appropriate level of security. acts as an intermediary (registrar) for an application, allocation and possible use of a domain name. Your application will be forwarded to the relevant registering authorities, such as the Stichting Internet Domeinregistratie Nederland (SIDN). The authority decides on the allocation of your domain name. In order to make registration possible, will pass on your application details (contact details (name, e-mail address, telephone number and correspondence address) to these authorities.

Personal data is exchanged within the group. If you are a customer of, we also see you as a customer of the other companies that belong to the group of does not sell personal data to third parties.

Your rights

Everyone has a number of rights under the GDPR. You can request to inspect which personal data we process from you. It is also indicated how and why we process that data. If processes incorrect or incomplete data, we will adjust this at your request. You can also request deletion. It is possible that is obliged to process the data for other purposes (administration, fiscal retention). If you suspect that we are processing your personal data unlawfully or incorrectly, you can also have that processing limited. You can also object to the processing of your personal data for marketing purposes or other purposes. The right to data portability is new under the GDPR. You can ask to transfer your personal data (or have it transferred). Finally, you can withdraw a given permission for receiving the newsletter or other processing.

Of course you can contact us via to make use of your rights.

Do you feel that is not acting in accordance with privacy legislation? Or if you have any comments or questions, we would of course like to hear from you. As of 25 May 2018, you can also submit a complaint to the AP.

Security has taken appropriate technical and organizational measures and monitors and protects all its services (in)visibly against misuse and fraud. also engages third parties in the performance of its services. Insofar as these third parties process (personal) data when performing the relevant services, they do so in the capacity of processor. The relevant processor will of course only receive the necessary data and is (contractually) obliged to maintain an appropriate level of security and to handle personal data with due care. Moreover, personal data is not kept longer than necessary. is legally obliged to store traffic and location data for judicial investigation and investigation purposes on the basis of the Telecommunications Data Retention Act.


If you have any questions or comments about this privacy statement, we would of course like to hear them. Let us know via

Change of Privacy Statement reserves the right to make changes to this Privacy Statement.